If you are new to process improvement and looking for a low-risk, small area to impact, just look in your own backyard. What is under your control or ability to influence?

Process mapping has become a key business analysis and quality improvement tool that builds an understanding of a process as it is currently performed, then identify gaps, risks, and opportunities to improve it. At a high level, we are asking the basic questions:

• What is happening?
• When it is happening?
• Who is doing it?
• Where it is happening?
• How long does it take?
• How is it being done?
• Why is it being done?

Once you see it, you can act on it. It is through seeing a visual representation of complex activities that we can find ways to streamline work flow and improve business performance.

Part 2

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