Hillary is a results-oriented, creative, technical business leader with more than 20 years of experience in strategic planning, business intelligence, analytics, AI/ML and product management. She is currently Senior Director of Business Operations at ServiceNow for the IT Operations Management (ITOM) business unit. Hillary transforms complex business problems into manageable solutions, uncovering actionable insights to lead business forward. She is uniquely capable of bringing visions to life, concept-to-market, quote-to-cash, retain-to-expand; with streamlined processes and amazing user experiences. Hillary establishes essential connections, mobilizes resources & inspires people to create and deliver sustainable success. She earned her BSEE and MSIE degrees from Stanford University and an MBA from Santa Clara University.