Orlando

The ability to communicate when the stakes are high is an essential skill of any leader. Most organizational problems have some element of a miscommunication or communication breakdown as one of the root causes. In this high energy session, participants will learn about a set of powerful tools that are part of the best selling book “Crucial Conversations: Tools for Talking When the Stakes are High”. The authors of this book observed over 25,000 employees handling high stakes issues to learn what are the skills needed to have influence in these situations.