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How to Improve Your Customer Service
By Drew Hendricks

Let's start by stating the obvious. Customers are the heart of a business, and customer service is important. But how important is customer service in the digital age?   Read More

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What to Do When Your Boss Is Always MIA
By Dana Brownlee

Admittedly, dealing with a boss who's MIA is tricky, but there are strategies that can be used to be successful in spite of frequent absences.   Read More

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Coding the Future by Digging up the Past: How Unearthing Truths Set New Pop-Culture Standards
By Kara M. Zone

If you look around at new pop culture standards, there is a specific theme when it comes to women of the past. Their successes were hidden. It may have been by men, it may have been by corporations.   Read More

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Don't Miss These Trends in Social Marketing
By Pushpa Ithal

MarketBeam polled marketing leaders and professionals to understand drivers, bets, and ROI measurements that we can expect to see in the marketing landscape.   Read More

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Successful Communication Happens through Listening
By Anna Johansson

Communication is not merely the expression or exchange of ideas; it's also the reception of those ideas. When an idea isn't received, communication hasn't taken place, no matter how many words have been expressed.   Read More

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Buying Used: When It's Okay (And When It's Not)
By GEICO Staff

Buying things that have been used can mean major savings, but those upfront savings aren't always worth it.   Read More